Clear answers before personal interpretation.

Provide the birth date, city and country of birth, and the exact local birth time when known. A display name is optional, may be a nickname, and is used only to label the on-screen result. The free calculation does not require a name or email address.

Select the unknown-time option. AstroZen will use a date-only mode and omit the Hour Pillar, Moon, Ascendant, houses, Zi Wei, and other factors that cannot be calculated responsibly without a time. It will not silently substitute noon as if it were exact.

The location is used to resolve coordinates, the historical IANA time zone, daylight-saving rules, and—when an exact time is supplied—the true-solar-time and Western house calculations. City names can be duplicated across countries, so both fields matter.

Calculation quality depends on accurate input data and the conventions used. AstroZen calculates chart evidence on the server, uses historical time-zone resolution, solar-term boundaries, a documented true-solar-time strategy, and the MIT-licensed Astronomy Engine for Western planetary positions. Positions within about one arcminute of a sign or house boundary may vary slightly between engines. Interpretation remains subjective and is not a scientifically validated prediction.

They are calculated independently using their own rules. The Dossier compares recurring themes, tensions, and differences after each chart has been established. It does not treat the two systems as interchangeable or force them to confirm one another.

No. The Dossier uses symbolic timing frameworks as reflective planning windows. It describes tendencies, trade-offs, questions, and optional practices—not guaranteed outcomes, fixed destiny, or instructions that should override your judgment.

No. AstroZen is a cosmological lifestyle and personal-reflection product. It is not a diagnosis, therapy, prescription, financial forecast, legal instrument, or substitute for a licensed professional.

Yes. You can calculate and review the personalized on-screen preview without entering an email or payment method. Payment is required only if you choose to unlock the full PDF Dossier.

Every complete Dossier costs $19 as a one-time payment. There is no subscription, recurring charge, or returning-customer surcharge.

Reports are processed asynchronously after confirmed payment and delivered automatically when generation is complete. The success page shows the current status, and a separate secure download link is sent by email when the report is ready. Processing can take longer if a provider is unavailable or a task must be retried.

The private success-page access and email download link expire after seven days. Download and securely retain your PDF during that window. Access is revoked immediately after a confirmed refund or payment restriction.

First check the success page and your spam, promotions, or junk folder. If the order shows a failure or remains unavailable after processing, contact support@astrozen.co from the email used at checkout. Support normally responds within 48 hours.

Personalized digital sales are final by default. AstroZen provides a full refund or re-generation for qualifying delivery failures and a complimentary re-generation for confirmed technical errors. Incorrect user-supplied birth data and subjective dissatisfaction are not normally refundable. Review the Refund Policy for the complete terms.

Your birth details are used by deterministic calculation engines to produce the chart. For a purchased Dossier, only data-minimized computed chart evidence and precision limits are stored with the order and sent to the AI-assisted interpretation layer; your name, email, and raw birth date, time, and birthplace are not included in that interpretation payload. The generated PDF is stored privately for up to seven days.

No. Payment card information is processed by Waffo Pancake and does not pass through AstroZen infrastructure. AstroZen retains only the transaction and delivery metadata needed for fulfillment, refunds, accounting, and dispute handling.

No. Purchasers must be at least 18 years old or the age of majority in their jurisdiction. Birth data must belong to the purchaser or to another person who has consented to its use.