Refund Policy

Effective Date: July 14, 2026

Last Updated: July 14, 2026

1. Digital Product Nature

The AstroZen Dossier is a fully digital, personalized, AI-generated product delivered through a private web download and a secure email link. Because it is intangible and unique to each customer, all sales are final by default. The exceptions below describe when we voluntarily issue a refund or free re-generation.

2. Delivery Failures (Full Refund Guaranteed)

If we cannot deliver your Dossier within 15 minutes of confirmed payment, you are entitled to:

A complimentary re-generation or replacement secure download link, OR
A full refund to the original payment method within 5–10 business days.

Please first check the post-payment download page and your spam / promotions folder. Then email support@astrozen.co with your order confirmation. Our operations team responds within 48 hours.

3. Technical Errors (Free Re-Generation)

If your Dossier contains errors caused by a confirmed system malfunction — corrupted PDF, missing sections, obviously wrong output — you are entitled to one complimentary re-generation using the same birth data. Contact us within 14 days of delivery.

4. Inaccurate Birth Data (Not Eligible)

Because the Dossier is computed from the birth data you provide, refunds are not available where the data itself was entered incorrectly. Please review your inputs carefully before checkout. If you catch an error within 15 minutes of purchase and your Dossier has not yet been generated, contact us and we will attempt to update the birth data at no charge.

5. Dissatisfaction with Content

Because the Dossier is a personal-development reflection tool and not a factual claim, subjective dissatisfaction with the reading is not grounds for a refund. See our Terms of Service for the full disclaimer.

6. Unauthorized / Fraudulent Charges

If you believe a charge on your card was unauthorized, contact your card issuer first, then email us. We investigate all disputes with Creem (our payment processor) and honor refunds where fraud is confirmed.

7. Refund Timing

Approved refunds are issued to the original payment method within 5–10 business days. The exact timing depends on your card issuer.

8. Chargebacks

Please contact us first before initiating a card chargeback — we can usually resolve issues faster than the bank dispute process. Frivolous chargebacks may result in permanent service refusal.

9. Contact

support@astrozen.co — refund and support requests handled within 48 hours.