Refund Policy

Effective Date: July 14, 2026

Last Updated: August 23, 2026

1. Digital Product Nature

The AstroZen Dossier is a personalized digital report built from deterministic chart calculations with an AI-assisted interpretation layer. It is delivered through a private web download and a secure email link. Except where mandatory law provides otherwise, sales are final after you expressly request immediate digital supply and acknowledge that the applicable withdrawal right is lost when supply begins. This does not limit mandatory remedies for non-delivery, defects, or non-conforming content. The exceptions below describe when Waffo Pancake, as Merchant of Record, issues a refund or AstroZen provides a complimentary re-generation.

2. Delivery Failures (Full Refund Guaranteed)

If the order reaches a failed state or we confirm that generation or delivery cannot be completed, you are entitled to:

A complimentary re-generation or replacement secure download link, OR
A full refund to the original payment method within 5–10 business days.

Please first check the post-payment download page and your spam / promotions folder. If the order shows a failure or remains unavailable after processing, email support@astrozen.co with your order confirmation. Our operations team responds within 48 hours.

3. Technical Errors (Free Re-Generation)

If your Dossier contains errors caused by a confirmed system malfunction — corrupted PDF, missing sections, obviously wrong output — you are entitled to one complimentary re-generation using the same birth data. Contact us within 14 days of delivery.

4. Inaccurate Birth Data (Not Eligible)

Because the Dossier is computed from the birth data you provide, refunds are not available where the data itself was entered incorrectly. Please review your inputs carefully before checkout. If you catch an error before generation begins, contact us promptly. Where technically possible, we will cancel the pending generation so you can place a corrected order; otherwise the normal eligibility rules apply.

5. Dissatisfaction with Content

Because the Dossier is a personal-development reflection tool and not a factual claim, subjective dissatisfaction with the reading is not grounds for a refund. See our Terms of Service for the full disclaimer.

6. Unauthorized / Fraudulent Charges

If you believe a charge on your card was unauthorized, contact your card issuer first, then email us. We investigate all disputes with our payment provider and honor refunds where fraud is confirmed.

7. Refund Timing

Approved refunds are issued by Waffo Pancake to the original payment method, typically within 5–10 business days. The exact timing depends on your card issuer.

8. Chargebacks

Please contact us first before initiating a card chargeback — AstroZen and Waffo Pancake can usually resolve issues faster than the bank dispute process. Frivolous chargebacks may result in permanent service refusal.

9. Contact

support@astrozen.co — refund and support requests handled within 48 hours.